Return and Refund Policy
We are committed to ensuring your satisfaction with every purchase. Please read our policy carefully regarding returns and refunds for backpacks, handbags, and sling bags.
1. Eligibility for Returns
- Products must be returned within 30 days from the date of delivery.
- Items must be unused, undamaged, and in the original packaging with all tags intact.
- Personalized or custom-made items are not eligible for returns unless defective.
2. Non-Returnable Items
- Products showing signs of wear, misuse, or damage caused by the customer.
- Items without original tags or packaging.
- Sale or clearance items marked as final sale.
3. Return Process
- Contact our customer support team via email to initiate a return.
- Provide your order number, item details, and reason for return.
- Our team will verify eligibility and provide instructions for returning the item.
- Customers are responsible for the shipping cost of returning the product, unless the item is defective or damaged on arrival.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method within 7-10 business days.
- Shipping charges are non-refundable, except for defective or incorrect items.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 7 days of delivery.
- Provide photos and a detailed description of the issue.
- We will arrange for a replacement or a full refund, including shipping costs.
6. Exchanges
- Exchanges are subject to product availability.
- Contact customer support to check availability and arrange an exchange.
7. Contact
For any return, refund, or exchange inquiries, please contact our customer support team.